Contact Us

Say Hello

Would you like to get more information about our products or have more questions that aren’t outlined below in our FAQ?
Hi, there! Welcome to KRATOMade™. We’ve been a pioneer in the Kratom game since 2012 after perfecting our signature water soluble drink mix. We wanted users to enjoy the taste…without that bitterness!
Since then, we’ve been hard at work developing new flavors and new products for your Kratom needs whether you’re a newcomer, seasoned pro, or anything in between. Have a look around! And by all means, if you have any questions, concerns, or helpful feedback – we’re all ears!
empty-image

Contact Us

Drop us a line below and we will back to you as soon as we can. Thanks!

Quality Issue Complaint Form

⚠️ IMPORTANT: This form is for product quality issues only. Please do not use this form for order status, tracking updates, shipping questions, or any other order-related requests. Order and tracking inquiries submitted through this form will not be answered. For order support, please contact our customer support team directly.

Clickable Image
COMPLAINT FORM

Frequently Asked Questions

1

How can I reach the KRATOMade support team?

You can contact our team at 833-238-6130.

2

What is the usual response time?

Most messages receive a response within 24 hours, Monday through Friday. Messages sent on weekdays or holidays are answered the following business day.

3

Do you offer same-day shipping?

Yes, we offer same-day shipping.

4

Are responses personalised or automated?

All customer support replies are personally reviewed and written by a team member, ensuring you get accurate and helpful assistance. 

5

Can I modify my order after placing it?

No, any modifications are not allowed after the order has been placed.