At Kratomade, we strive to process and ship your orders quickly and reliably.
Order Processing: Orders are typically processed within 1–2 business days (Monday–Friday, excluding holidays).
Shipping Methods: We offer a variety of shipping options at checkout, including standard and expedited services.
Shipping Restrictions: We comply with all applicable laws and regulations regarding kratom. We do not ship to states, cities, or counties where kratom is restricted or banned. It is the customer’s responsibility to ensure their local laws allow kratom before ordering.
Order Tracking: Once your order ships, you will receive a tracking number via email to follow its journey.
Delivery Times: Transit times depend on your location and chosen shipping method. Standard shipping typically takes 3–7 business days within the continental U.S.
Due to the nature of our products, we have specific guidelines for returns and refunds:
Non-Returnable Items: For safety and compliance reasons, we do not accept returns of opened kratom products.
Damaged or Incorrect Orders: If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We will review your case and arrange for a replacement or refund if applicable.
Unopened Returns: Unopened, sealed products may be eligible for return within 14 days of delivery. Return shipping costs are the responsibility of the customer, unless the return is due to our error.
Refunds: Approved refunds will be processed to your original payment method within 5–10 business days after the returned product is received and inspected.
Exchanges: We only replace items if they are defective, damaged, or incorrect.
Email our support team at info@kratomade.com with your order number and reason for return.
Wait for authorization and return instructions. Unauthorized returns will not be accepted.
Ship the item(s) securely using a trackable method.
Kratom laws vary by location. If your order cannot be fulfilled due to legal restrictions, your order will be canceled and refunded.
We are not responsible for delays caused by carriers, weather, or other factors outside our control.
At Kratomade, we strive to process and ship your orders quickly and reliably.
Order Processing: Orders are typically processed within 1–2 business days (Monday–Friday, excluding holidays).
Shipping Methods: We offer a variety of shipping options at checkout, including standard and expedited services.
Shipping Restrictions: We comply with all applicable laws and regulations regarding kratom. We do not ship to states, cities, or counties where kratom is restricted or banned. It is the customer’s responsibility to ensure their local laws allow kratom before ordering.
Order Tracking: Once your order ships, you will receive a tracking number via email to follow its journey.
Delivery Times: Transit times depend on your location and chosen shipping method. Standard shipping typically takes 3–7 business days within the continental U.S.
Due to the nature of our products, we have specific guidelines for returns and refunds:
Non-Returnable Items: For safety and compliance reasons, we do not accept returns of opened kratom products.
Damaged or Incorrect Orders: If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We will review your case and arrange for a replacement or refund if applicable.
Unopened Returns: Unopened, sealed products may be eligible for return within 14 days of delivery. Return shipping costs are the responsibility of the customer, unless the return is due to our error.
Refunds: Approved refunds will be processed to your original payment method within 5–10 business days after the returned product is received and inspected.
Exchanges: We only replace items if they are defective, damaged, or incorrect.
Email our support team at info@kratomade.com with your order number and reason for return.
Wait for authorization and return instructions. Unauthorized returns will not be accepted.
Ship the item(s) securely using a trackable method.
Kratom laws vary by location. If your order cannot be fulfilled due to legal restrictions, your order will be canceled and refunded.
We are not responsible for delays caused by carriers, weather, or other factors outside our control.
